Tianjin Tax Bureau launched 'Shui Bao,' an AI intelligent response robot, marking 24/7 online tax service with zero-wait consultation. As the first voice-interactive, full-process intelligent consultation project under China's tax administration reform, Shui Bao operates across web, mobile, and 12366 hotline channels. Its knowledge base contains 16,000 standard Q&As, 144,000 extended Q&As, and 4,600+ policy documents, continuously improved through machine learning. The system uses progressive guided questioning to pinpoint user issues, delivering results via voice broadcast and SMS. Since deployment, it has handled 842,200 consultations across three channels, significantly reducing pressure on human operators.
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Tianjin Tax Bureau Deploys AI Chatbot 'Shui Bao' for 24/7 Intelligent Tax Consultation
Tianjin Tax Bureau launched 'Shui Bao,' an AI-powered intelligent response robot providing voice-interactive, 24/7 tax consultation across all channels. Its knowledge base includes 16,000 standard Q&As and 144,000 extended Q&As, having already served 842,200 consultations across web, mobile, and hotline channels.
2026-07-20