On January 28, 2026, China Tax News published a research article from the State Taxation Administration's tax cadre academy on AI assistants for taxpayer services. It argued that AI can build a loop of demand sensing, smart response, and precise delivery through natural language processing and data analysis, supporting 24/7 consultations, smart pre-filled filings, risk alerts, and targeted policy pushes while easing staffing pressure on local tax offices. The article also warned about stale knowledge bases, data silos, privacy risks, and weak local adaptation, recommending unified authoritative knowledge bases, human review for critical steps, and graded cross-department data access.
News Detail
Building an AI Tax Service Assistant That Is People-Centered and Secure
A China Tax News research article argued that AI tax assistants should span consultations, smart filing, risk alerts, and policy delivery, while relying on authoritative knowledge bases, human review, and data access controls.
2026-05-11