A public online interview published by Jiangsu tax authorities says Wujiang has deployed an AI service assistant and a structured knowledge base on its taxpayer interaction platform. Simple questions are answered directly by AI, while complex cases can be handed to staff, and cross-regional matters can be handled remotely with audio-video collaboration and screen sharing. The interview also says taxpayer profiling and precision outreach are being strengthened through intelligent data analysis. For the tax informatization sector, this shows local tax service is evolving into an integrated matrix of AI Q&A, knowledge management, remote collaboration, and data-driven guidance rather than remaining a basic online filing portal.
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Suzhou Wujiang Tax Bureau Builds a 24-7 AI Service Matrix
A public Wujiang tax interview says its interaction platform now uses AI customer service, knowledge bases, precision outreach, and taxpayer profiling to form an around-the-clock online tax service system.
2026-07-21