Shanxi Pilot Zone Expands Taxpayer Interaction Services with Smart Outbound Calls

The Shanxi tax bureau says the pilot-zone authority is using a smart outbound-call system to strengthen tax and fee services, reaching taxpayers at scale through AI voice technology across filing reminders, follow-up notices, and feedback scenarios. Public details show the system can automatically screen targets based on unfiled items, generate personalized reminder content, and has already completed more than 140,000 calls, indicating taxpayer interaction services are extending toward smarter and more precise delivery.