The tax bureau of Shanxi's demonstration reform zone has launched an AI voice-calling system that reminds taxpayers to file returns. Days before each filing deadline, the system automatically identifies unfiled taxpayers, matches their contact details, and places personalized calls; those who still have not filed receive a second round on the deadline day. Officers say the system reaches thousands of taxpayers per hour, far beyond what manual calls could cover, greatly easing the burden on grassroots staff. It now serves reminders for social insurance fees, disability insurance funds and other tax matters, with over 144,000 calls placed so far, and more scenarios are planned.
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Shanxi Tax District Uses AI Voice Calls for Precise Reminders
The tax bureau of Shanxi's demonstration reform zone has launched an AI voice-calling system that reminds taxpayers to file returns in a precise, batch manner. Days before each monthly filing deadline, the system automatically identifies taxpayers who have not filed, matches their contact information, and places personalized calls, with a second round on the deadline day for those who still have not filed. Officers say the system reaches thousands of taxpayers per hour, far beyond what manual calls could cover. It now serves reminders for social insurance fees, disability insurance funds and other tax matters, with over 144,000 calls placed so far and compliance improving.
2026-08-29