An Xinhua report says that in the three years since the State Taxation Administration established a mechanism for handling tax-service requests and public-opinion issues, it has compiled more than 100 million tax-related requests and converted them into legal clarification, unified policy guidance, and system upgrades. Public details show the mechanism has already driven 71 tax-system upgrades and unified 63 policy interpretations, shifting tax services from reactive case handling toward source-level governance and proactive resolution.
News Detail
More Than 100 Million Service Requests Are Driving System Upgrades in Tax Services
More than 100 million service requests are pushing tax services from case-by-case response toward system upgrades, with authorities turning demand into rule harmonization, process optimization, and platform improvements.
2026-08-11