Shanghai Tax Authority Rolls Out Smart Tax-Source Perception Desktop

Shanghai's tax authority has rolled out a Smart Tax-Source Perception Desktop. Front-line staff log in once and see tax-source management, risk control, audit and hotline services on a single screen, with pending tasks plus filing and invoice data consolidated instead of scattered across systems; a complex query now takes minutes. More than 2,000 people use it every day, it has handled over 36,700 matters, and daily usage stays above 90 percent. The most useful part is a real-time tax-source monitoring model covering 16 scenarios such as filing anomalies, invoice risks and policy application; it has alerted and driven the pre-emptive handling of more than 110,000 risk cases with roughly 90 percent identification accuracy. For four high-frequency risk areas including VAT credit refunds and export tax rebates, an in-process review dashboard integrating 38 risk indicators and evaluation models has lifted response speed for high-risk matters by 27 percent and cut cases requiring manual review by one third. The desktop also includes a smart hotline module that automatically classifies taxpayer requests and clusters repeat calls, shortening average ticket handling time by 55 percent and halving the repeat-call rate.