Putuo Tax Advances Coordinated Inquiry and Filing Through the Xinshuitong Digital Service Platform

An event update from the Putuo District Tax Bureau in Shanghai shows how the local Xinshuitong digital service platform works in practice. According to the public description, the platform covers the full 12366 hotline workflow, including call intake, work-order routing, cross-department handling, and time-limited resolution. Officials also demonstrated intelligent policy search, online visual Q and A, and the full service flow that combines automated responses with human agents. Tax staff used the session to coach businesses on work-order handling, invoice management, and filing operations so that risky behavior can be corrected at the source. The case shows local tax informatization extending from hotline handling into an integrated smart-service model that combines consultation, service execution, data capture, and compliance guidance.