According to an August 21 report on the 2026 Spring Breeze tax-service campaign, tax authorities have begun translating smart-tax policies into operating results. The public report says Nanshan district in Shenzhen built a scenario-based and Q&A-style guidance assistant on top of an AI large model within the e-tax interaction module, improving connection rates, reducing average wait times to two minutes, and raising issue-resolution rates to 89 percent. It also says Zhaoqing tax authorities connected taxpayer interaction across both web and mobile natural-person e-tax channels, using the Yueyue smart robot to support a 24/7 dual-track service model that combines intelligent and human handling. Together, these examples show tax informatization moving from policy planning into real operational use of AI assistance, smart Q&A, and remote collaborative service.
News Detail
Spring Tax Service Action Expands Smart Interaction and AI Guidance
China's tax authorities disclosed implementation progress for the 2026 Spring Breeze campaign, showing how Nanshan's AI guidance assistant and Zhaoqing's 24/7 Yueyue interaction services are turning smart tax handling and coordinated online service into operating practice.
2026-08-29