Shanghai Putuo Tax Launches Digital Human IP for Smarter Consultation and Risk Alerts

A public release from the Putuo District tax bureau in Shanghai on April 3 said the bureau officially introduced its tax digital human IP, Taxiaoxing, during the 35th National Tax Publicity Month event and positioned it as a key carrier for integrating digital intelligence with tax services. The release says Taxiaoxing was presented through a concept video and live digital interaction alongside tax officers, with planned use cases including intelligent consultation, policy interpretation, and risk alerts. The article also states that Putuo tax authorities will continue expanding digital-human application scenarios while reinforcing compliance management and a fair rule-based environment. The case suggests local tax informatization is moving beyond isolated tools and toward embedding digital-human capabilities into taxpayer touchpoints that can combine outreach, consultation triage, and risk reminders.