This year marks the 13th consecutive Spring Breeze campaign, with 16 measures now in place, digitalization leading the way. Shenzhen's Nanshan district tax office integrated AI large models into e-tax interaction, launching a scenario-based Q&A assistant that recommends solutions automatically; average wait time fell from five to two minutes and problem resolution rose from 83% to 89%. Zhaoqing built a 24/7 smart-plus-human dual service line, where a smart robot in the individual income tax app answers basic questions instantly and transfers complex cases to human agents, with smart interaction exceeding 92%. Tax AI large-model development is progressing in an orderly manner, alongside smarter filing forms and wider pre-filling in the tax app, making tax handling smoother for everyone.
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Spring Breeze Campaign Lands 16 Measures; Shenzhen AI Assistant Speeds Up Taxpayer Services
The State Taxation Administration has run its annual Spring Breeze campaign for the 13th consecutive year, with 16 measures including smart tax handling and credit repair now in place. Shenzhen's Nanshan tax office deployed an AI large-model assistant in e-tax interaction, cutting average wait time from five to two minutes and lifting problem-resolution from 83% to 89%. Zhaoqing built a round-the-clock smart-plus-human service system where smart interaction exceeds 92% of consultations, and national efforts to build tax AI large models are advancing steadily.
2026-08-28