According to a Shanghai tax article published on August 25, tax authorities used Open Month activities to let public participants experience tax halls, the 12366 hotline, and tax-enterprise communication events firsthand. The report says officials demonstrated the 12366 service structure, work-order flow, and taxpayer interaction operating model, showing how the Yueyue smart assistant provides instant responses while human agents add remote video and co-browsing support. The case suggests tax informatization is moving beyond isolated Q&A toward an integrated service chain covering consultation, guidance, and remote collaborative handling.
News Detail
Shanghai Tax Open Month Showcases Interactive Tax Services and Intelligent Assistance
During its Open Month activities, Shanghai tax authorities showcased how the 12366 hotline, the taxpayer interaction platform, and the Yueyue smart assistant work together, highlighting a more integrated tax-service system built on hotline support, online interaction, and remote co-browsing assistance.
2026-08-29