Putuo Tax Bureau Demonstrates Coordinated Service Through Intelligent Retrieval and Graphic Q&A

According to an August 14, 2026 article from the Putuo district tax bureau in Shanghai, local tax officials used an Open Month event to show businesses how hotline operations and smart-service tools now work together. The public report says participants visited the 12366 consultation center to observe the closed-loop handling process from inbound call intake and work-order dispatch to interdepartmental coordination and deadline-based resolution. Officials also demonstrated the Xinsuìtōng digital service platform, including intelligent policy retrieval, online graphic Q&A, and the end-to-end coordination model between automated replies and human agents. In the follow-up discussion, staff used work-order handling data to provide targeted guidance on invoice management, filing operations, and other common issues. The example shows grassroots tax services moving toward a digital closed loop that integrates hotline support, knowledge retrieval, online consultation, and compliance guidance.