According to an article published by the Shanghai tax authority on August 17, 2026, Shanghai used its Open Month program to let public representatives observe tax counters, the 12366 hotline, and startup guidance sessions firsthand. The report says simple transactions are now accelerated through scenario-based routing, automated cross-checking, and instant status feedback. It also describes how hotline staff demonstrated the service architecture, work-order circulation, and taxpayer-interaction operating model, combining the Yueyue smart robot's instant replies with human remote video and co-browsing assistance. For newly established businesses, the tax authority also integrated invoice setup, filing steps, incentives, and risk reminders into a one-stop guidance session. The case shows tax informatization evolving from isolated consultation toward a coordinated service chain that covers consultation, handling, guidance, and compliance support.
News Detail
Shanghai Tax Open Month Showcases the Full Workflow of 12366 and Intelligent Coordinated Service
During its Open Month program, Shanghai tax authorities opened service counters, the 12366 hotline, and startup guidance scenarios to the public, showing how smart robots, remote co-browsing assistance, and taxpayer interaction now work together across the full service workflow.
2026-08-30