According to an August 26, 2026 Sina Finance repost of a People's Daily Overseas Edition report on the 16 tax-service measures under this year's Spring Breeze campaign, the goals of smarter filing and upgraded digital experience have moved into visible implementation. The report says Shenzhen's Nanshan tax bureau launched a scenario-based and Q&A-style guidance assistant built on a large AI model inside the e-tax interaction module, sharply improving connection rates, reducing average waiting time to two minutes, and lifting problem-resolution rates to 89 percent. It also says Zhaoqing connected both the web and mobile versions of the natural-person e-tax system to a 24/7 dual-track smart-plus-human interaction service, with smart interactions accounting for more than 92 percent. The case shows tax informatization bringing model-assisted guidance, omni-channel access, and human collaboration into the core service workflow.
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Spring Breeze Smart Tax Services Expand with Nanshan's AI Assistant and Zhaoqing's Dual-Line Support
Public reporting shows that Shenzhen's Nanshan tax bureau has deployed an AI-large-model assistant in the e-tax interaction module, while Zhaoqing has extended 24/7 dual-track smart and human support across both web and mobile channels, indicating that smart tax services are moving from isolated features to measurable service-capability upgrades.
2026-09-02