The Xinrong District Tax Bureau in Datong built an integrated smart desktop tax system for its service hall. Taxpayers can handle frequent business independently with interface guidance and voice prompts, or call a back-office agent for remote help; complex matters can be booked online and handled on arrival. The system also collects high-frequency questions into a list and answers them through bulletin boards, tax-enterprise chat groups, and live classes.
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Datong Xinrong Tax Bureau Rolls Out Smart Counter System to Improve Tax Services
The Xinrong District Tax Bureau in Datong has launched an integrated smart desktop tax-handling system in its service hall. Taxpayers can handle frequent business on their own with on-screen guidance and voice prompts, or call a remote agent for help, while complex matters can be booked online for immediate in-hall processing. The system also aggregates high-frequency questions into a list for centralized Q&A via bulletin boards, enterprise chat groups, and live streaming.
2026-09-04