The tax authorities' Spring Breeze Action this year has delivered 16 taxpayer-friendly measures, focusing on digital empowerment. The Shenzhen Nanshan tax office launched an AI-model-based interactive assistant in the e-tax platform, which recommends solutions to taxpayers' questions, cutting average waiting time from 5 minutes to 2 minutes and lifting the problem-resolution rate from 83% to 89%. Zhaoqing tax bureau connected the interactive service to the natural-person e-tax platform, building a round-the-clock smart-plus-human service system; its chatbot Yueyue answers basic tax questions instantly and transfers complex cases to human agents for remote assistance, with smart interactions accounting for over 92% of inquiries. Tax authorities across regions are steadily building dedicated AI models for tax services, with smart pre-filling and reminder features being upgraded to make tax filing smoother.
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Tax Authorities Deliver 16 Taxpayer-Friendly Measures; AI Models Power Smarter Tax Interaction
The 2026 Spring Breeze Action for taxpayer convenience has delivered 16 measures, with digital empowerment as the highlight. Nanshan tax authority in Shenzhen launched an AI-powered assistant in the e-tax platform interaction module, cutting average waiting time from 5 minutes to 2 minutes and raising the problem-resolution rate from 83% to 89%. Zhaoqing's tax bureau built a 24/7 smart-plus-human service system in the individual income tax platform, with smart interactions exceeding 92% of total inquiries. Tax authorities are also building dedicated AI foundation models to further upgrade tax service experiences.
2026-09-06