This is the sixth consecutive year Shanghai has held its Government Open Month. To advance government transparency and smooth taxpayer-authority communication, Shanghai's tax authorities hosted an open-month experience event at the Minhang district tax service hall. The event broke down service-scenario barriers, guiding enterprise representatives from the "front desk" to the "back office" to observe the standardized, intelligent end-to-end tax service flow. At the interaction zone, staff explained the online consultation handling model, in which a dedicated team conducts categorized intake, assigned handling and closed-loop resolution. The event spotlighted the "Shui Ling Tong" mechanism, which uses a QR code to integrate online tax filing, appointments, information queries, request collection and progress tracking into a one-stop model, now extended into a three-tier service chain across towns, industrial parks and government centers. A policy briefing introduced Shanghai's unified policy release platform offering centralized publication, smart categorization, precise search and one-click access, cutting enterprises' policy-search costs.
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Shanghai Tax Launches "Shui Ling Tong" QR-Code Service for Smart One-Stop Convenience
Shanghai's tax authorities showcased the "Shui Ling Tong" service mechanism during a government open-month event at the Minhang district tax office. Centered on convenience, it uses a QR code as entry point to integrate online tax filing, appointment booking, information queries, complaint collection and progress tracking into a one-stop service model, backed by a three-tier service chain of on-site stations, mobile service points and a cloud service hall. The event also introduced Shanghai's unified policy release platform, which offers centralized publication, smart categorization, precise search and one-click access to reduce enterprises' policy-seeking costs.
2026-10-06