Shuyang Builds a Smarter Tax Service Platform for Taxpayers

The Shuyang County tax bureau in Jiangsu has focused on its taxpayer-agency interaction platform to make paying taxes less of a chore. Enquiries, document submission and process tracking can now largely be handled online; taxpayers submit requests by scanning a QR code and get a reply within about ten minutes, and the platform supports remote video and screen sharing so tricky operations can be explained in the cloud. Big-data analysis identifies firms and individuals eligible for incentives, and policies are pushed directly through the platform - more than 15,000 messages covering over 42,000 taxpayer visits in 2023. One technology company's accountant said the bureau proactively reminded them to claim the R&D expense super-deduction, saving nearly a million yuan in tax in a year. Officials from business departments and local branches form an expert team: routine questions are answered within 24 hours and complex ones within a set deadline, with 517 requests handled and a completion rate of about 90 percent. The bureau says it will add more artificial intelligence to the platform so services shift from waiting to be asked toward predicting needs and reaching out first.