In 2025 Jiangsu did something fairly concrete: it merged county-level taxpayer service divisions with their first tax sub-bureaus into what it calls the new first tax office. It sounds like a simple reorganisation, but management, service and supervision were all folded into one body, with the front desk handling in-person service, the middle office running online channels and the back office watching quality, cutting average waiting times by half. Staff in Liyang, Changzhou describe shifting window clerks to online queries when call volumes spike and sending online teams to the hall when it gets busy, smoothing out peaks and troughs. Numbers back it up: online interaction services reached 7.3 million in 2025, more than double the year before. Flattening followed, as invoice management, credit rating and export rebates, 57 matters across eight categories, moved into the offices. Things that once needed layer-by-layer city-level approval can now be settled on site, and offices can query city and provincial departments directly on policy interpretations. The smart part runs on data: officials use tax big data to profile taxpayers, pushing policies in a tailor-made way that starts online, escalates to automatic text messages and smart outbound calls, and finally reaches legal representatives. In Jiangyin, Wuxi, a smart remote verification lets firms send workshop video and electronic documents while staff complete image comparison, data checks and archiving online, with no need to travel and verification efficiency up nearly threefold. Zhenjiang has also built credit files for 724 tax service intermediaries, covering qualifications, staff and service records, and treats them differently by credit rating.
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Consolidated, Flat and Smart: How Jiangsu's New First Tax Offices Are Changing Taxpayer Services
In 2025 Jiangsu's provincial tax service merged county-level taxpayer service divisions with their first tax sub-bureaus to create the so-called new first tax office, concentrating management, service and supervision functions in one body under a three-tier front, middle and back office model that halved average waiting times. Interaction services handled online reached 7.3 million in 2025, more than double the previous year. Flattening moved 57 cross-unit matters in eight categories, from invoice management to credit rating and export rebates, into the new offices, which can now settle matters that once required layer-by-layer approval and connect directly with city and provincial departments. On the smart side, the offices use tax big data to profile taxpayers dynamically, enabling personalised policy pushes that escalate automatically from online messages to smart outbound calls and then to legal representatives. In Jiangyin, Wuxi, a new smart remote verification lets firms stream workshop video and upload electronic documents while officials complete image comparison and data checks online, raising verification efficiency nearly threefold.
2026-10-10