Songjiang Tax Bureau Holds 12366 Tax Service Hotline Open Day

To further deepen government-citizen interaction and improve the transparency of and public participation in tax and fee services, the Songjiang District Tax Bureau recently took the opportunity of Government Open Month to hold the 'Youth on the Line · Tax YOUNG and Wonderful — 12366 Tax and Fee Service Hotline Open Day', letting university students learn about the hotline's workflow up close and building a bridge of communication between the tax authority and young people. On the day of the event, guided by tax staff, student representatives visited different work scenarios including the 12366 tax service hotline, the intelligent consulting system and the integrated inquiry-and-handling service model, forming an overall understanding of tax-service consulting work. In the call-observation session, students entered different business seats in groups, listened to real incoming calls and personally experienced the basic operation of the switchboard, with some acting as agents in simulated consultations after brief training. After the learning session, tax officials and student representatives held a discussion; officials introduced the achievements in raising hotline connection rates and carrying out integrated inquiry-and-handling, while the students, drawing on their own experience and majors, put forward suggestions on strengthening policy publicity and optimizing the online operation experience. Going forward, the Songjiang District Tax Bureau will continue to hold more diverse and creative open activities, continuously improving taxpayers' and fee payers' satisfaction and sense of gain with transparent service concepts and pragmatic, efficient measures.