Changzhou's tax bureau has rebuilt its service halls, reworking processes, functions and staffing. The city now has 8 main halls, 29 extension points and 35 tax stations, so residents are generally within 15 minutes of a service counter. The numbers show the shift: smart interactive service has handled more than 1.8 million sessions against 606,000 human interactions, counters have been cut by 13.6 percent, monthly queuing numbers are down 22.67 percent and average waiting time in halls has fallen to 3.3 minutes. Online changes are more visible still, with smart answering, staff support and remote assistance; human interactions have doubled from before the reform, 99 percent of tax and fee services can be completed close to home, and the online completion rate has risen above 95 percent. The halls also host tax dispute mediation rooms that have resolved 2,226 disputes, a settlement rate of nearly 90 percent.
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Changzhou tax service halls complete a three-part transformation
Changzhou's tax bureau has upgraded its service halls on three fronts: from service counters to a service hub, from single-point service to smart collaboration, and from a physical venue to a governance node. The city now runs 8 main halls, 29 extension points and 35 tax stations forming a 15-minute service circle, with 1.8 million smart interactions and the average waiting time down to 3.3 minutes. Online completion reached 95.12 percent, and on-site tax dispute mediation rooms have resolved 2,226 disputes with an 88.51 percent success rate.
2026-09-14