Anhui feeds complaint data into a tax service model to cut repetitive inquiries

Anhui tax authorities are running their 13th annual Spring Breeze service campaign this year, and the most notable change is putting a large model into complaint handling. The Chizhou bureau merged request data from the 12366 hotline, the e-tax bureau and the taxpayer interaction platform, feeding it into a tax service model that classifies issues and surfaces frequent problems such as filing操作 and invoice quota adjustments before pushing targeted guidance. The shift moves service from waiting for taxpayers to ask toward proactive coaching, with seven batches of common problems resolved through data alerts, high-frequency inquiries down 8.5 percent and total agent time down 21 percent. Expanded individual income tax pre-filling also lets taxpayers with both salary and business dividends generate withholding amounts in one click, cutting verification to about three minutes.