Tengchong tax office runs round-the-clock answers with a robot plus human backup

Tengchong city's tax office now leads with its taxpayer interaction platform: the robot answers first, humans step in when it cannot, and someone is available around the clock. Taxpayers checking how to handle e-tax bureau procedures can browse an online knowledge base or ask the smart seat assistant; Yueyue picks up keywords and answers simple tax questions on the spot. The platform also closes the loop, pushing an automatic feedback request after each completed case so the office can adjust processes and update the knowledge base as needs change. Cross-region matters no longer require travel: agents can invite counterparts in other cities into the session and transfer documents and data online. One company's tax clerk, stuck for hours over how to issue invoices, had the problem solved in under ten minutes on the platform.